Setting Up the Netcare Launch Button

In our quest to streamline your workflow we’ve set up the ability to launch Alberta Netcare from within a patient chart!

What does the launch button do?

If it’s your first time logging into Netcare for the day the button will:
a) Launch the two factor login screen for AB Netcare
b) Pre-fill your username in the AB Netcare Login Screen
c) Load the patient chart in Netcare (if the AB PHN matches a patient in Netcare)

If you’ve already logged into Netcare for the day the button will:
a) Launch the AB Netcare Portal through Citrix
b) Load the patient chart in Netcare (if the AB PHN matches a patient in Netcare)

Prerequisites:

This set-up tutorial assumes you already have:
a) An Alberta Netcare Account (https://www.albertanetcare.ca/Registration.htm)
b) An active AVA EMR account

Tutorial: AVA EMR Netcare Set-Up #

1) Log into your AVA EMR account
2) Hover the “My Account” menu in the top right corner => Click on “Account Management”
3) Click on “External Services” from the right side of the screen

Screenshot of the user interface demonstrating where to click to open the external services panel.

4) Click on the “+” button in the top right side of the screen

Screenshot of the user interface demonstrating where to click to open the new external services form.

5) Fill out the form – you’ll want to select “AB” for province and “Netcare” for the service you’re adding. In the identifier/login field put your AB Netcare username

6) AVA takes care of everything else in the back end! To test that it’s working go to a patient chart – the icon beside the patients PHN should have changed to the AB Netcare Logo.

Tips for Set Up #

1) The button works by launching a new window/tab that goes to the Netcare website. If nothing pops up check your browser (top right corner) to see if it’s blocking popups. It it is you’ll want to click on “Allow all popups from this website.”

2) Keep the Netcare tab/window open in the background. AVA keeps a pointer to the window and will reuse it (potentially saving having to re-login each time)

3) Netcare requires Citrix. If your computer says something like “Windows can’t find a program to run this file” you’ll likely need to install Citrix.

Need More Help? #

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