In our quest to streamline your workflow we’ve set up the ability to launch the Alberta Netcare Portal from within a patient chart!

If it’s your first time logging into the AB Netcare Portal for the day the button will:

Launch the two-factor authentication screen for the AB Netcare Portal

Pre-fill your User ID in the AB Netcare Portal Login Screen

Load the patient chart in the AB Netcare Portal (if the AB PHN matches a patient in Netcare)

If you’ve already logged into the Alberta Netcare Portal for the day the button will:

Launch the AB Netcare Portal through Citrix

This set-up tutorial assumes you already have:

 menu in the top right corner and click on 

Ava dashboard with the 'External Services' button highlighted in orange

Setting up the Netcare Launch Button 1

4. Click on the “+” button in the top right side of the screen

Ava dashboard on the External Services page with an orange box around a plus button

Setting up the Netcare Launch Button 2

5. Fill out the form – you’ll want to select “AB” for province and “Netcare” for the service you’re adding. In the identifier/login field put your AB Netcare Portal User ID

External Service dialog with 'Province', 'Service', 'Identifier/Login' fields and Cancel/Save buttons at the bottom.

Setting up the Netcare Launch Button 3

6. Ava takes care of everything else in the back end! To test that it’s working go to an AB patient chart containing a PHN – the icon beside the patients PHN will now be the AB Netcare Logo.

Before setup the icon should look like this:

Patient view with an orange arrow pointing to a 'copy' icon

Setting up the Netcare Launch Button 4-2

If everything is set up the icon should look like this:

Patient view with an orange arrow pointing at a small Netcare button

Setting up the Netcare Launch Button 4-1

1. The button works by launching a new window/tab that goes to the Alberta Netcare Portal. If nothing pops up check your browser (top right corner) to see if it’s blocking popups. If it is you’ll want to click on “Allow all popups from this website.”

2. Keep the Alberta Netcare Portal tab/window open in the background. Ava keeps a pointer to the window and will reuse it (saving having to re-login each time)

3. Alberta Netcare Portal requires Citrix Workspace. If a message similar to “Windows can’t find a program to run this file” is displayed you’ll likely need to install Citrix Workspace.

Using the Alberta Netcare Portable Launch Button

Our library of learning tools will help you use Ava to its full potential. And we’re here to help if you have any questions.