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From Opening Day to Every Day in Ontario

Avenue Dermatology’s confident start with Ava in Ontario.

Choosing an EMR means choosing the technology your team will rely on and the people who will help make it work. Modern tools, thoughtful implementation, and responsive support all shape how confidently a clinic can get started and grow.

That’s why Avenue Dermatology Group chose Ava for its new Toronto practice. Bringing together medical dermatology, aesthetic care, and clinical research, Avenue’s 28-person team includes five physicians, alongside nursing, research, aesthetics, administrative, and management staff.

Early check-in feedback from Avenue’s owners and Ava users: 9.5 out of 10 for implementation and go-live support, 8 out of 10 for preparedness to use Ava, and 8 out of 10 for confidence using Ava.
“The EMR has been powerful, intuitive and efficient, and the support has been exceptional.”

— Dr. Maxwell Sauder, Avenue Dermatology Group

Avenue opened its doors with Ava by its side. On site throughout opening week, Ava’s team helped staff put their preparation into practice, offering quick answers and hands-on guidance as the clinic welcomed its first patients.

For Dr. Sauder, Ava felt like part of the team, a partnership he recommended to other physicians and clinics exploring their EMR options. That relationship continues beyond launch, helping Avenue refine its workflows and build on a confident start.

Tools the Team Valued

Avenue’s team highlighted tools that help save time on everyday admin, allowing them to focus more on patient care:

  • eForms: Collect patient information before appointments, reducing paperwork at check-in.
  • Ava Pro: AI tools help draft notes and suggest chart entries, reducing typing and repeated data entry.
  • Task Macros: Reusable shortcuts reduce clicks when assigning and managing tasks.
  • Document annotation: Mark up and send documents directly, skipping printing and scanning.

With MCEDT billing and LifeLabs live, Avenue’s setup also includes essential connections for its Ontario practice.

Supporting Patient Care in Ontario

WIP

The Takeaway

Avenue’s launch establishes a strong foothold for Ava in Ontario. With live billing and lab connections, tools the team values, and implementation support rated an average of 9.5/10, the clinic’s early experience demonstrates Ava’s ability to help an Ontario practice get established with confidence.

As one of Ava’s first Ontario clinics, Avenue provides a foundation for continued growth in the province, shaped by close clinic partnerships and a focus on supporting the teams delivering patient care.

Book an Ontario demo to explore how Ava could support your team and the care you deliver.