Interoperability Patients Can Carry

Results at a Glance

• 12,500+ unique patients accessed their Patient Summary within weeks of launch
• 4.23 out of 5 average patient satisfaction for the Patient Summary
• 4.16 out of 5 average patient satisfaction for the AI Patient Care Plan
• 100% of providers who actively used and reviewed the AI Patient Care Plan said it was accurate

These results were published by Canada Health Infoway through its 2025 Vendor Innovation Program.

Overview

Interoperability is often described through systems, standards, and data exchange. For patients, the test is more practical. Can they understand what happened during an appointment? Can they access their essential health information afterward? Can that information help another provider understand their history?

Through Canada Health Infoway’s 2025 Vendor Innovation Program, Ava developed two connected tools: the AI Patient Care Plan and the Patient Summary.

The Care Plan turns a clinician’s note into patient-friendly findings, instructions, and next steps. The Patient Summary organizes essential health information using the pan-Canadian Patient Summary specification, creating a consistent and portable record available through Ava Connect.

Ava’s project was one of eight selected from more than 40 applications across Canada. Participating projects were required to align with national interoperability priorities, operate in real clinical environments, and evaluate their impact with clinicians and patients.

The Challenge

Health information does not always follow patients through their care journey.

A patient may see a family physician, specialist, urgent care provider, pharmacist, or hospital team. Each interaction can produce important information, but that information may remain divided across systems, organizations, and documents.

Patients can also leave an appointment trying to remember a diagnosis, medication change, or several follow-up instructions. When they receive care somewhere else, they may become responsible for reconstructing their history from memory.

Canada Health Infoway identified fragmented data and records that do not follow patients between systems as persistent barriers to connected care.

The goal was not simply to create another document. It was to make important health information easier to understand, access, and carry between care settings.

The Solution

Two Tools with Different Roles

The AI Patient Care Plan uses the clinician’s encounter note to create a patient-friendly explanation of key findings, care instructions, and next steps. It gives patients something clear they can review after the appointment.

The Patient Summary compiles structured information already documented in the patient chart, including medical history, medications, allergies, immunizations, risk factors, and measured observations. It organizes that information using the pan-Canadian Patient Summary specification.

The Patient Summary is not generated by AI. This distinction is important.

AI helps translate the most recent clinical encounter into understandable next steps. Structured information and national standards help make essential health data more consistent and portable.

Together, the tools answer two important questions:

What do I need to do next?

What does another provider need to know about me?

Bringing a National Standard into the Patient Experience

The pan-Canadian Patient Summary, also called PS-CA, provides a common format for organizing essential health information.

Canada Health Infoway describes it as a foundation for the consistent and secure exchange of key health information.

Ava brought this standard into the environment where patient information is already documented. The resulting summary is available through Ava Connect, allowing patients to view and download their information when they need it.

This can help during an unexpected appointment, a transition in care, or a visit with a provider outside the patient’s usual clinic.

Patient-Mediated Interoperability

Direct system-to-system exchange remains an important part of connected care. It is not the only way information can become more portable.

By giving patients access to a standardized summary, Ava created a practical form of patient-mediated interoperability. Patients can carry essential information through their care journey without relying entirely on every organization’s systems being connected in advance.

This provides immediate value while aligning the underlying information with the standards intended to support broader exchange over time.

Infoway noted that national standards can help patients access consistent and portable information, help clinicians receive timely clinical context, and give health systems a stronger foundation for future integration.

The Results

More Than 12,500 Patients Accessed Their Summary

Ava released the Patient Summary to Ava Connect users in December 2025. Within weeks, more than 12,500 unique patients had accessed it.

The result shows that patients were not simply being given theoretical access to their health information. Thousands actively opened the summary shortly after launch.

Patients Rated Both Experiences Highly

Patients gave the Patient Summary an average satisfaction score of 4.23 out of 5.

The AI Patient Care Plan received an average satisfaction score of 4.16 out of 5.

The Patient Summary helps support continuity between providers and care settings. The Care Plan supports continuity between the appointment and what the patient needs to manage afterward.

Providers Reported Confidence in the Care Plan

Among providers who actively used and reviewed the AI Patient Care Plan, 100% said it was accurate.

This is an important measure because patient-facing information must remain grounded in the clinician’s documentation.

The result applies specifically to active providers who reviewed the AI Patient Care Plan. It should not be described as a 100% accuracy result for the Patient Summary or as an independent audit of every generated output.

The Takeaway

Interoperability succeeds when health information becomes easier to access, understand, and use.

Through the Canada Health Infoway Vendor Innovation Program, Ava brought a national interoperability standard directly into the patient experience. The AI Patient Care Plan gave patients clearer next steps. The Patient Summary gave them access to a standardized view of their essential health information.

Within weeks, more than 12,500 patients accessed the summary. Satisfaction with both tools exceeded four out of five, and every active provider who reviewed the AI Patient Care Plan described it as accurate.

The result is not interoperability as an abstract technical goal. It is connected care that patients can experience for themselves.